Delivery & Returns

Shipping and delivery

All orders will be dispatched within 3 business days. I can currently only offer postage of physical products within the UK.

Delivery of all items will be with Royal Mail Second Class (to keep costs down as large letter first class postage is now over £3.50!) 

Please contact me if you would like to choose a different delivery service such as courier or tracking for small items, or if you would like urgent/priority shipping (extra charges may be applied for these).

Digital products should be available to view/download immediately. Please contact me if you have any problem accessing your course or download.

Returns and refunds

There are no refunds on small items under £10 price (gifts, cards, or non-limited prints). This includes standard or sale prices. There are also no refunds on digital products such as courses and downloadables.

I periodically add large products such as originals to my website. These products are eligible for return. To be eligible for refund, your item must be returned in the same condition that you received it, and in the original packaging. Please contact me to let me know that you a returning an item for refund. Once the item is received safely, your refund will be processed. If the item arrives damaged or after 30 days from the initial delivery, only a partial refund may be granted.
Note that, depending on the means of payment, refunds can take up to 30 days to process.

Please be aware that you are responsible for the payment of customs duties and/or any other fees applied. You are also responsible for the costs of the return postage and appropriate tracking/insurance should be used for original artworks.

Workshops and courses

In-person In general, all in-person workshops and courses are non-refundable outside of exceptional circumstances. This allows me to afford to be able to continue offering classes to smaller groups. If you feel your circumstances warrant a refund, please contact me to discuss. Courses may be paid for in instalments by BACS transfer, please contact me to discuss. Once the course is partially paid for, you undertake to also pay future instalments unless in exceptional circumstances. I have a general transfer policy available so if you can no longer make a scheduled class, you may transfer to a different class so long as the class is not full and has sufficient numbers to run. Please please contact me to work out some options in this case.

Online All online workshops and courses are non-refundable.